S3 Common Issues / Failed to upload file

S3 destinations can often hit request limits when destinations are configured with high concurrent task and io limits. This usually results in common errors including 500 and 503.

# zcat /usr/local/jetapps/var/log/jetbackup5/s3/s3.log-20220712.gz
20220711T163900Z         Message: Retry 1/3 upload file ... (HTTP code: 500): We encountered an internal error.  Please retry the operation again later.
20220711T163901Z         Message: Retry 1/3 upload file ... (HTTP code: 500): We encountered an internal error.  Please retry the operation again later.
20220711T164411Z         Message: Retry 1/3 upload file ... (HTTP code: 500): We encountered an internal error.  Please retry the operation again later.
20220711T164426Z         Message: Retry 1/3 upload file ... (HTTP code: 500): We encountered an internal error.  Please retry the operation again later.
20220711T164426Z         Message: Retry 1/3 upload file ... (HTTP code: 500): We encountered an internal error.  Please retry the operation again later.
20220711T164426Z         Message: Retry 1/3 upload file ... (HTTP code: 500): We encountered an internal error.  Please retry the operation again later.
20220711T164426Z         Message: Retry 1/3 upload file ... (HTTP code: 503): Storage service is temporarily not available.  Please try again later (cause: Database:DBNoConnAvailable Detail=ConnWaitError at=db.(*DbAccess).Exec.func1( db/db_access.go:86 ))
20220711T164426Z         Message: Retry 1/3 upload file ... (HTTP code: 503): Storage service is temporarily not available.  Please try again later (cause: Database:DBNoConnAvailable Detail=ConnWaitError at=db.(*DbAccess).Exec.func1( db/db_access.go:86 ))
20220711T164847Z         Message: Retry 1/3 upload file ... (HTTP code: 503): Storage service is temporarily not available.  Please try again later (cause: Database:DBNoConnAvailable Detail=ConnWaitError at=db.(*DbAccess).Exec.func1( db/db_access.go:86 ))
20220711T164902Z         Message: Retry 1/3 upload file ... (HTTP code: 503): Storage service is temporarily not available.  Please try again later (cause: Database:DBNoConnAvailable Detail=ConnWaitError at=db.(*DbAccess).Exec.func1( db/db_access.go:86 ))
20220711T170044Z         Message: Retry 1/3 upload file ... (HTTP code: 503): Storage service is temporarily not available.  Please try again later (cause: Database:DBNoConnAvailable Detail=ConnWaitError at=db.(*DbAccess).Exec.func1( db/db_access.go:86 ))
20220711T170044Z         Message: Retry 1/3 upload file ... (HTTP code: 503): Storage service is temporarily not available.  Please try again later (cause: Database:DBNoConnAvailable Detail=ConnWaitError at=db.(*DbAccess).Exec.func1( db/db_access.go:86 ))
20220711T170045Z         Message: Retry 1/3 upload file ... (HTTP code: 503): Storage service is temporarily not available.  Please try again later (cause: Database:DBNoConnAvailable Detail=ConnWaitError at=db.(*DbAccess).Exec.func1( db/db_access.go:86 ))
20220711T170045Z         Message: Retry 1/3 upload file ... (HTTP code: 503): Storage service is temporarily not available.  Please try again later (cause: Database:DBNoConnAvailable Detail=ConnWaitError at=db.(*DbAccess).Exec.func1( db/db_access.go:86 ))
20220711T170045Z         Message: Retry 1/3 upload file ... (HTTP code: 503): Storage service is temporarily not available.  Please try again later (cause: Database:DBNoConnAvailable Detail=ConnWaitError at=db.(*DbAccess).Exec.func1( db/db_access.go:86 ))

Fixes include
 1. Reduce "Concurrent Backup Tasks" (Settings->Performance->Concurrent Restore/Download/Reindex Tasks OR Concurrent Backup/Clone Tasks)

 

 2. Reduce IO Read/Write limits (Settings -> Resource -> IO Read Limit OR IO Write Limit)
 

3. Verify other servers or jobs are not backing up to the same destination simultaneously  

 
  • HTTP code: 500, HTTP code: 503, error (1000):
  • 2 Users Found This Useful
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