Here are some helpful tips to troubleshoot the error "Error: The key 'XXXX' is not valid (InvalidAccessKeyId)" when adding a S3 Compatible Destination on JetBackup 5.
- Ensure that the correct vendor is selected for the destination you will like to configure. Having the wrong vendor selected will use the wrong endpoints when authenticating the connection. If your vendor is not in the showcase, please refer to our docs on how to set a Custom Vendor.
- Be sure the access key, secret key, and bucket all match the configuration you have set in your S3 Compatible Vendor.
- Regions for each vendor can be selected by the dropdown. If the region you have configured is not within the list, please input the region manually by using "Custom Region". You can look up your region by logging into your vendor console and selecting your bucket.
If you find you are still having trouble adding your destination, please open a support ticket.
