We have received some rare reports of the error "Could not execute your request - You are not allowed to modify your ssl settings" being returned during an Account Restore or Clone on DirectAdmin servers. This prevents the SSL certificate stored in the backup from being applied to the account.
[30/May/2024 16:11:29 +0000] [PID 57582] Restoring certificate for "user11.com"
[30/May/2024 16:11:33 +0000] [PID 57582] [ERROR] Could not execute your request - You are not allowed to modify your ssl settings (Status Code: 500)First, ensure the User account has "SSL Access" enabled in the user.conf file and in "Domain Setup".
[root@qa1 ~]# grep 'ssl' /usr/local/directadmin/data/users/user11/user.conf
ssl=OFF
If SSL is already enabled for the user (ssl=ON), proceed with the steps below.
- Go to "Account Manager > Show All users > Select the "admin" account to Modify
- On the "Reseller" settings tab, click "Modify"
- Find the "SSL Access" setting. This is the likely cause of the "You are not allowed to modify your SSL settings" because it's normally enabled by default.
- Check the "SSL Access" checkbox to Enable it, and click "Save"
- Re-run the Restore or Clone job by using the "Retry Failed items" button.
