We have received reports of JetBackup 5 users encountering difficulties when attempting to update to version 5.3.9. Please DO NOT attempt to reinstall any JetBackup packages. If you are experiencing this issue, please follow the troubleshooting steps outlined below.
Troubleshooting Steps:
-
Run the Following Command:
As an initial troubleshooting step, please execute the following command in your terminal:bash <(curl -LSs https://repo.jetlicense.com/static/fixjetmongod4.4.28) - Verify Update Status:
After running the command, check the update status of JetBackup 5. If the update process completes successfully, you should now be running version 5.3.9 and be able to access the JetBackup 5 Interface. - Contact Support (if the issue persists):
If the update issue persists after following the above steps, or if you encounter any other issues during the update process, please contact our support team at support@jetapps.com or via our Contact Form HERE for further assistance. Provide details of any error messages or unusual behavior you encountered during the update process to help expedite the resolution.
We apologize for any inconvenience this may cause and appreciate your patience and cooperation as we work to resolve this matter promptly.
