JetBackup on cPanel may encounter the following errors when an account has been rearranged to a different home directory:
Symlinks isn't allowed as a source
This error indicates that the account's home directory is a symlink and cannot be backed up. We discovered that there could be a delay in cPanel updating the account's home directory after using the "Rearrange an Account" Feature. This delay causes JetBackup to attempt to back up the account on its previous path, leading to the error. However, once cPanel/WHM correctly reports the updated home directory for the affected accounts, JetBackup will be able to process the backup as expected. The /sripts/upcp daily task may update the home directory path. Additionally, restarting JetBackup services will apply the changes to JetBackup.
# service jetmongod restart# service jetbackup5d restart
