Articoli

 Clone job is not properly changing packages

We have received reports concerning Clone Jobs where the cloned account on the destination server...

 Database Restore Failed - Please DISCARD the tablespace before IMPORT

When restoring databases JetBackup attempts to drop the database tables before starting the...

 DirectAdmin - [ERROR] Could not execute your request - You are not allowed to modify your ssl settings

We have received some rare reports of the error "Could not execute your request - You are not...

 Directory Restore Fills Partition

There are some cases where a Directory Restore can cause the partition the restored directory is...

 Extra Database Users in Restore?

When going to restore your account, you may find that there are more Database Users than...

 Multiple Account Restore

Both JetBackup 4 and JetBackup 5 allow users to queue or run multiple accounts restores at one...

 Orphan Accounts Missing

Sometimes terminated accounts will not appear in the Orphan Accounts Section. Please verify the...

 Partially Complete Restore - Some Files Failed to Download

There are some cases where a restore from a backup stored on the new S3 Compatible Destinations...

 Plesk - Restore Failed: An error occurred during domain update

If a restore fails with the following error: [ERROR] Failed making utility Call to Plesk. Error:...

 Restore Failed: Error while trying to get data from uapi/whmapi

JetBackup 5 relies on the use of Panel API to fetch the necessary data to backup and restore...

 Restore Option Not Appearing for End Users

If an end user notices they do not have the option to restore their full backups, this could be a...

 Restore is Changing File Permissions of Public Directories

If you notice that your account home directory public folders have wrong permissions, please...

 Restoring from cPanel server to non-cPanel server

JetBackup 4 Restoring your JetBackup 4 backups onto a non-cPanel server is unfortunately not...

 Unable To Restore Account Due To Missing Package

If you are performing a DR or Migrating Servers and are looking to restore all of your accounts...

 [cPanel & WHM] MySQL User Restore Troubleshooting

While restoring MySQL or MariaDB database users, you might encounter the following error: Error:...

 cPanel Email Account Already Exists

There are times when restoring email accounts will result in the following error: [ERROR] Error...

 cPanel Email Files/Folders Restored With Incorrect Permissions

There are some cases a restore of cPanel Accounts can result in the following error when trying...