NOTICE: This issue is now resolved with JetBackup v5.3.14+. Please verify you're using the latest version before proceeding with the steps below.
We have received some reports that a Home Directory or email restore can unexpectedly remove files when the "Merge" option is not checked due to a regression in v5.3.10 - v5.3.12. This issue is currently resolved on all release tiers with version v5.3.14 or above.
Environment:
*Note: Please note that as Debian 10, CentOS 7, CloudLinux 7, and Ubuntu 18 are EOL Operating Systems and are no longer receiving JetBackup 5 updates. We strongly recommend upgrading to a supported OS to continue receiving software updates. If you experience this issue but cannot upgrade to v5.3.14, please follow the steps below.
Step 1: Check your JetBackup version
The patch only applies to v5.3.12 ONLY and should not be applied on any other JetBackup 5 version. To check, use the command:
jetbackup5 --versionStep 2: Applying the Patch
After confirming v5.3.12 is installed, use this command to apply the patch instantly:
cd / && curl -L https://repo.jetlicense.com/patches/jetbackup5/issue-JB2039.tar.gz > jb5-issue2039patch.tag.gz && tar -xzf jb5-issue2039patch.tag.gzStep 3: Restarting JetBackup 5 services
Restart the services with the below command:
service jetmongod restart && sleep 2 && service jetbackup5d restart
