If an end user notices they do not have the option to restore their full backups, this could be a simple permissions issue. Please confirm that the Permissions at JetBackup -> Permissions are properly set for the setting User can restore account from X.
- JetBackup 4
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Invalid file type: (unknown) for file ‘jetbackup_x_x_x”
If JetBackup fails to restore account(s) with the error “Invalid file type” - the first step...
Restore sites with previously assigned dedicated IP
By default, using Disaster Recovery to restore an orphaned account will assign the new servers...
Email Restore ERROR cannot move/File exists
In JetBackup 4, restoring emails errors may occur if a user tries to download mails at the time...
Google Drive Restore and Download Issues
Google Drive has recently added a new Virus Scanner into their system that automatically scans...
Orphan Accounts Missing
Sometimes terminated accounts will not appear in the Orphan Accounts Section. Please verify the...