JetBackup 4 Google Drive backups use the Google Drive API which has certain limits imposed for
- User rate limit
- Daily limit
- Project rate limit
If account backups are failing due to hitting a Google Drive quota, you will see the below error when "Debug Mode" is enabled:
[01 December 2021 10:52:27 PM +0100] Compressing archive file...DONE[01 December 2021 10:52:35 PM +0100] Transferring archive to destination...[01 December 2021 10:52:40 PM +0100] [DEBUG] { "error": { "errors": [ { "domain": "usageLimits", "reason": "userRateLimitExceeded", "message": "User rate limit exceeded." } ], "code": 403, "message": "User rate limit exceeded." }}
To request a Quota Increase, please follow the below steps:
- Go to the Google Cloud Developer Console, select your JetBackup project, and search "Admin Quotas" in the Search. Select the entry that says Quotas - IAM & Admin.
- On the "Quotas" page, you should see a list of Quotas for all Google services. Using the "Filter" field, type in "Google Drive".
- A box should appear with the Keywords "Google Drive API". Click the Google Drive API listing to filter to only quotas related to that service.
- With the "Google Drive API" selected, the "Current usage percentage" column should provide a visual indication if you're exceeding quotas or might be close to exceeding them.
- Select all the quotas you'd like to request a limit increase for, then click "Edit Quotas" and enter a new quota value.
- Click "Submit Request" to submit the request to Google for approval.
Once submitted, Google will approve or deny the request. If approved, this should resolve any quota-related errors to your Google Drive destination.
